Service & Maintenance Plan Options
A Security Management Plan that Works Best For You & Your Business
Digital Vision CCTV uses only the best available technologies. We have aligned ourselves with the most experienced leaders in the industry, Optiview, Skyway Security & Keyscan to offer you the best solutions available, with comprehensive warranties at the best price.In addition to the equipment warranties offered by these manufacturers, we provide proactive service solutions for on-site maintenance that offer convenience and peace of mind as well as the information and resources you need to help secure and manage your business.
We offer 2 plans structured to meet your needs. 1 plan covers on-site service (Labor) & 1 plan covers all of the service listed in Plan 1 in addition to equipment replacement with a monthly fee. These packages ensure that you are covered for your video surveillance or electronic access control.
| SERVICE | STANDARD | PREMIUM |
| Support from our Customer Service Help Desk via telephone | ü | ü |
| Support from our Service Techs on-site | ü | ü |
| Next working day response to all call-outs (via telephone or on-site) | ü | ü |
| Preventative maintenance visit-4 times per year as scheduled | ü | ü |
| Free review of your security requirements | ü | ü |
| Our Training service provides you with one hour per year of hands-on training | ü | ü |
| Labor cover for call-outs* | ü | ü |
| Replacement parts cover for life of contract* | | ü |
| Minor adjustments during inspection | | ü |
| | | |
Client-Focused
Digital Video Surveillance Maintenance Solutions
Highlights:
What is included in a Maintenance Visit?
1. Carry out a visual inspection of all major components (including cabling and connection where accessible) for signs of deterioration or damage
2. Examine supporting brackets and towers for signs of corrosion and damage
3. Check physical condition of cameras and housings for signs of deterioration due to rain, dust and dirt
4. Check camera focus, operation of auto-iris lenses and that field of view is correct
5. Clean camera lenses / housings as necessary
6. Check condition of pan/tilt unit, adjusting position of end stops and presets where applicable
7. Check operation of monitor controls and adjust for best picture
8. Check operation of switchers, multiplexers and any telemetry controllers where applicable,
9. Check time/date settings on controls and adjust where necessary
10. Check time/date and time lapse settings on VCRs/Digital Recorders and adjust if necessary
11. Check the CCTV system is fully operational
12. Carry out minor adjustments
13. Resolve customer questions and queries
| MONTHLY SERVICE PLAN STRUCTURE | |
| # of System Cameras | Monthly Svc. Fee |
| 1 TO 4 CAMERAS | $65.50 |
| 5 TO 8 CAMERAS | $78.50 |
| 9 TO 12 CAMERAS | $87.50 |
| 13 TO 16 CAMERAS | $95.50 |
| OVER 16 CAMERAS | $115.00 |
All work carried out on site, along with arrival and departure times, are recorded. The service engineer will also note down any deficiencies in the system and recommend work required to maintain full, trouble free operation. A copy of the Inspection sheet is provided to the customer.
Note:
| *With Labor cover, engineer call-outs are included except in the case of where the system has been damaged by users or third parties. With all plans, charges will be made for consumables such as batteries, lamps, bulbs etc. Damage due to Fire, Storm, Flood or Act of God will be chargeable. (Note that damage from lighting or other power related events or physical damage to equipment will not be covered under manufacturer warranty). Work performed on equipment by non-authorized personnel will also void warranty. Office: 770-619-1643 Cell: 770-235-9849 Fax: 678-805-4742 rrotondo@digitalvisioncctv.net |
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