Service & Maintenance Plan Options

Service & Maintenance Plan Options

A Security Management Plan that Works Best For You & Your Business

Digital Vision CCTV uses only the best available technologies. We have aligned ourselves with the most experienced leaders in the industry, Optiview, Skyway Security & Keyscan to offer you the best solutions available, with comprehensive warranties at the best price.

In addition to the equipment warranties offered by these manufacturers, we provide proactive service solutions for on-site maintenance that offer convenience and peace of mind as well as the information and resources you need to help secure and manage your business.

We offer 2 plans structured to meet your needs. 1 plan covers on-site service (Labor) & 1 plan covers all of the service listed in Plan 1 in addition to equipment replacement with a monthly fee. These packages ensure that you are covered for your video surveillance or electronic access control. 

SERVICE	STANDARD	PREMIUM
Support from our Customer Service Help Desk via telephone	ü	ü
Support from our Service Techs on-site	ü	ü
Next working day response to all call-outs (via telephone or on-site)	ü	ü
Preventative maintenance visit-4 times per year as scheduled	ü	ü
Free review of your security requirements	ü	ü
Our Training service provides you with one hour per year of hands-on training	ü	ü
Labor cover for call-outs*	ü	ü
Replacement parts cover for life of contract*		ü
Minor adjustments during inspection		ü

Client-Focused

Digital Video Surveillance Maintenance Solutions

Highlights:

What is included in a Maintenance Visit?

1. Carry out a visual inspection of all major components (including cabling and connection where accessible) for signs of deterioration or damage

2. Examine supporting brackets and towers for signs of corrosion and damage

3. Check physical condition of cameras and housings for signs of deterioration due to rain, dust and dirt

4. Check camera focus, operation of auto-iris lenses and that field of view is correct

5. Clean camera lenses / housings as necessary

6. Check condition of pan/tilt unit, adjusting position of end stops and presets where applicable

7. Check operation of monitor controls and adjust for best picture

8. Check operation of switchers, multiplexers and any telemetry controllers where applicable,

9. Check time/date settings on controls and adjust where necessary

10. Check time/date and time lapse settings on VCRs/Digital Recorders and adjust if necessary

11. Check the CCTV system is fully operational

12. Carry out minor adjustments

13. Resolve customer questions and queries

MONTHLY SERVICE PLAN STRUCTURE
# of System Cameras	Monthly Svc. Fee
1 TO 4 CAMERAS	$65.50
5 TO 8 CAMERAS	$78.50
9 TO 12 CAMERAS	$87.50
13 TO 16 CAMERAS	$95.50
OVER 16 CAMERAS	$115.00

All work carried out on site, along with arrival and departure times, are recorded. The service engineer will also note down any deficiencies in the system and recommend work required to maintain full, trouble free operation. A copy of the Inspection sheet is provided to the customer.

 Note:

*With Labor cover, engineer call-outs are included except in the case of where the system has been damaged by users or third parties. With all plans, charges will be made for consumables such as batteries, lamps, bulbs etc. Damage due to Fire, Storm, Flood or Act of God will be chargeable. (Note that damage from lighting or other power related events or physical damage to equipment will not be covered under manufacturer warranty). Work performed on equipment by non-authorized personnel will also void warranty. Office: 770-619-1643 Cell: 770-235-9849 Fax: 678-805-4742 Web: www.digitalvisioncctv.net rrotondo@digitalvisioncctv.net

Hotel Security for 2012...

In today’s hospitality environment, Video surveillance is the perfect security solution for hotels, motels, resorts and other types of paid lodging. Many hoteliers however are still reluctant to incorporate updated security platforms at their properties since they have not made loss prevention the priority it should be and in some cases perceive the lack of contribution to profit as one of the major reasons why security is often seen almost as an afterthought.

But with the demand for hotel rooms and space constantly increasing with an improving economy, the security of guests, hotel property and employees has become more important than ever. A carefully planned DVR system of security cameras as provided by hotel specialists like Digital Vision CCTV can help secure your hotel or resort and give your guests the peace of mind they deserve.

How Hotel Video Surveillance can be Beneficial

• Security – Video surveillance can help keep your guests safe from theft and other criminals by helping you track your visitors and prevent break-ins on your property.
• Prevent theft – Security cameras can help keep intruders out of exclusive hotel areas like swimming pools and gyms, where theft is common. A surveillance system in your store room, kitchen, cooler area, bar and other maintenance areas can uncover & curtail potential employee theft.
• Remain competitive – Along with providing security, a professional video surveillance system gives your guests peace of mind while staying at your hotel, and can help you increase your return business and remain competitive in an aggressive market.
• Flexible – Modern security cameras are easy to install and can be adjusted at anytime to fit your needs. Digital, analog & IP CCTV cameras can be integrated on today’s latest “Hybrid” DVR platforms for specific interior & exterior viewing.  
• Remote monitoring – Adding a DVR or NVR (Network Video Recorder) to your security camera system gives you the ability to broadcast your surveillance footage over the internet. This breakthrough in surveillance technology allows you to monitor any of your cameras at any time from any internet connection, giving you instant security updates when you are not on site.
• Investment & return - Your investment in Loss Prevention will NOT raise your cost in doing business- a one-time investment in Loss Prevention and theft prevention measures will continuously pay back in reduced loss. It will dramatically reduce shrinkage and improve employee productivity & provide liability protection from employees’ claims & guest accidents. By Implementing various Loss Prevention techniques including CCTV are designed to bring about awareness and to educate, and ultimately impact you’re bottom-line.

Potential Uses of Hotel Security Cameras

• Privacy – Protect the privacy of your guests and employees by keeping your surveillance cameras in public places like lobbies, restaurants, pool and spa areas, and meeting areas, and out of guest rooms and break rooms.
• Maximize Coverage– Cameras, especially when they are outdoors or placed at entry and exit points of the hotel property can be best used to track activity at its perimeter points. Elevator lobbies and stairwells are also great locations to position CCTV cameras for maximum protection.
• CCTV Cameras with Audio- Can be used at front desk areas to monitor employee & guest interaction for improved customer service.

Questions to Consider When Configuring Lodging Security Cameras

Your hotel or resort's specific security needs depend on many factors. Digital Vision CCTV can help based on their experience in dealing with numerous hotel projects and offer insight for the setting up of the proper solution at your property. Consider each of the following when you are purchasing and configuring your surveillance system:

• Where do you experience the most thefts or problems?
• Have you ever wished that you caught something on camera?
• How do you currently manage security at your hotel?
• Do you feel like your surrounding area contributes to your overall security?
• How would you describe your average guest?
• Business travelers
• Leisure travelers
• Families
• How is your hotel or resort laid out?
• Single building housing guest rooms, amenities like pool and spa, and facilities.
• Several buildings spread out over a large property
• Have you ever had issues with employee theft?

Setup advice for Inn, Bed and Breakfast and Resort CCTV Systems

• Place cameras in or near entrances and exits so you get a clear picture of each guest or visitor.
• Cameras in open areas like lobbies, pools, and meeting rooms can help prevent petty theft & monitor traffic flow.
• For valuable items like safes and artwork, fixed cameras near the object can help prevent theft.
• Cameras placed around your hotel's perimeter can help secure your building and facilities in dangerous neighborhoods.

                                                                    Source data provided by:

http://www.videosurveillance.com/